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COVID-19 SPECIAL NOTICE
Special Cancellation Policy:
In response to the Coronavirus pandemic, Salt Rock Hotel is committed to ensuring our customers experience flexibility during these challenging times.
- For individual guests who have a reservation and are due to check in before the 30 April 2020 we will allow full changes or cancellation with a 10 % admin fee charge.
- Cancellations must be done in writing no less than 48 hours prior to arrival or our standard cancellation policy will apply.
- Please note that any changes to existing reservations will be subject to availability and any rate differences.
- Changes to existing bookings have a 12 month booking period.
- Our standard cancellation policy will apply from 01 May 2020.
- Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
*Important Information:
- Some exclusions apply which may exclude periods with special event restrictions or peak and high seasons.
- Please enquire at Salt Rock Hotel reservations for details when changing your booking.
- Individual reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed.
- For group bookings, please refer to cancellation terms on our website www.saltrockbeach.co.za or for more information, please contact the group and conference organizer at the Salt Rock Hotel on +27 0[32] 525 5025.
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